Job Description

Job Description

IT Support Specialist

Location: Hybrid — Phoenix, AZ or Dallas, TX

Employment Type: Full-Time

Department: IT / Operations

About TurboVets

TurboVets builds the technology infrastructure that helps America’s veterans get faster, fairer access to care. Our systems power the people who serve that mission — every device, login, and network connection keeps the company running smoothly.

We operate on three principles: ownership, precision, and mission. If you take pride in reliable systems and thrive in high-accountability environments, you’ll fit right in.

The Role

We’re hiring an IT Support Specialist to own on-site IT operations across our U.S. offices. This isn’t just a helpdesk position — you’ll build and maintain the systems our teams rely on to move fast and stay secure.

You’ll handle onboarding, device management, and access control across our cloud and SaaS ecosystem. You’ll partner with Operations, Engineering, and People to keep infrastructure tight, documentation clear, and every employee supported. As TurboVets scales, you’ll help shape IT processes, security standards, and automation systems that support a growing national team.

What You’ll Do

• Run onboarding and offboarding end-to-end: hardware, credentials, access, and security.
• Automate the onboarding process wherever possible to increase efficiency and consistency.
• Manage device health and compliance through Sophos and JamfNow in a Mac-first environment.
• Maintain SaaS and cloud access across AWS , O365 , Cloudflare , Copilot , Cursor , 1Password , AWS , and Google Workspace.
• Configure and manage Cloudflare WARP VPN for endpoint and network integrity.
• Administer Google Admin Console: group permissions, SAML SSO, OAuth app controls, to include OKTA (to later be implemented).
• Support Google Cloud API and service account access (Maps and related integrations).
• Oversee Slack administration — app integrations, channel membership, archiving, and vendor access.
• Partner with Operations to maintain asset tracking, hardware returns, and policy documentation.
• Extremely organized IT Dev Ops organization, passing quarterly 3rd party audits, to include documentation, visual diagrams of environments and configurations.
• Drive process improvement in collaboration with the DevOps team and strengthen security hygiene across the IT environment. Constantly learning, adjusting and finding things to improve, implement, organize and structure.
• We seek the most organized, structured, detailed and documented environment as a 50 person company, soon to turn into 150 in 6-9 months.

What You Bring

• 3–5 years of experience in IT support or systems administration.
• Proficiency in Google Workspace administration and MDM tools (JamfNow or equivalent).
• Understanding of SAML, OAuth, and SSO frameworks.
• Familiarity with AWS IAM, Cloudflare access management, and SaaS security practices.
• A methodical, detail-oriented mindset.
• The ability to translate technical issues into clear, actionable communication.
• Calm under pressure and dependable when it matters most.

The Environment

This is a hybrid role in Phoenix embedded within a growing national team. You’ll work closely with both local and remote staff across North America, ensuring our operations run smoothly across the country. Expect autonomy, accountability, and a high degree of trust.

TurboVets Culture Code

• No Laziness — Ever. We move with urgency, ownership, and pride.
• Massive Initiative. Don’t wait to be told — see the mission, act on it, and make it happen.
• Elite Work Ethic. We outwork, outthink, and outperform anyone in our space.
• Mission First, Always. Every action connects to serving veterans and transforming readiness across the nation.
• All-In Team Players. No silos, no ego — just unity, trust, and relentless collaboration.
• Hustle Is Our DNA. We don’t clock in; we commit. We run toward problems and deliver solutions fast.
• Fire in the Belly. Passion, intensity, and accountability drive every move we make.
• No Excuses. We execute — no “can’t,” no “later,” no shortcuts.
• Uncommon Standards. We do what others won’t; excellence is the baseline.
• Driven by Impact. Every contribution must move the mission forward — measurable, meaningful, unstoppable.
• Trust & Loyalty. We earn it daily through results, reliability, and integrity.
• Honor the Team. We are a brotherhood and sisterhood of purpose — no politics, just performance.
• Be Different. TurboVets is not “normal.” We attract those who want to build something historic, not comfortable.
• Arizona’s Most Relentless Team. We set the pace. We define the standard. We are the outliers that make the mission real.

Compensation

We offer competitive U.S. market pay, early-stage equity participation, and unlimited PTO. Our benefits package includes comprehensive health, dental, and vision coverage, along with paid holidays and sick leave.

At TurboVets, we emphasize ownership over oversight — giving you the freedom to make decisions and the trust to execute them. You’ll be part of a mission-driven environment that values execution, personal growth, and meaningful impact over bureaucracy.

Apply

If you take pride in clean systems, secure workflows, and being the person everyone knows they can count on, we want to hear from you. Send your resume and a brief note explaining how you approach IT ownership in a fast-paced environment.

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