CRM Intern (Summer 2025) Job at L'Occitane En Provence, New York, NY

UDd4OGxEcm9jV0NyTFRwT2JsVGlRSmVqbUE9PQ==
  • L'Occitane En Provence
  • New York, NY

Job Description

Job Description

Job Description

JOB SUMMARY:

The CRM Intern will be playing a strategic dual role. She/he will be responsible for helping to coordinate and execute the day-to-day retention marketing planning and execution. She/he will also be supporting day-to-day activities for the relational email journey, direct mail channel and marketing SMS, and the end-to-end development & implementation of campaigns for North America.

This is an incredible opportunity to join a dynamic team that drives e-commerce & retail growth as well as customer retention, through the development of impactful & innovative campaigns. The role entails creating and executing direct mail, relational email and marketing SMS campaigns and promotional plans for North America. Assist with executing our retention marketing strategy targeted to ultimately drive-up bottom-line engagement. (Including, email, sms, clientele, and direct mail).

The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills.

JOB RESPONSIBILITIES:

RELATIONAL EMAIL
  • Work with the team to develop and implement email marketing strategies
  • Assist in the creation of monthly reports using different web analytics tools and provide insight/recommendations
  • Learn all about a variety of email marketing activities including, but not limited to, email campaign set-up, scheduling, testing, tagging and deployment of one-time, recurring, triggered and dynamic content-driven campaigns
  • Perform Q/A for outgoing campaigns
  • Undertaking studies on competitor research and consumer behavior
SMS
  • Collaborate on calendar detailing campaigns and communications to support ecommerce and drive to store
  • Drafting proposals (customer acquisition / loyalty) for weekly and monthly sends
  • Assisting in preparing and presenting campaign results
  • Undertaking studies on competitor research and consumer behavior
DIRECT MAIL
  • Assist in the development of creative briefs based on key campaign objectives and business goals, positioning, and overall CRM strategy
  • Assist with weekly & monthly tracking, measurement, and performance analysis of Direct Mail campaigns
  • Report on relevant competitive trends (customer strategies, DM creative and branding, marketing & digital trends)
KEY PERFORMANCE INDICATORS:
  • Accuracy & relevancy of marketing campaign and project output
  • Contribution in creating customer journey /life cycle marketing strategy
  • Customer database retention
  • Ability to meet deadlines to thrive in a fast-paced work environment
  • Support sustainability initiatives
REQUIREMENTS:

EDUCATION:
  • BA / BSC in Marketing required / Masters preferred
EXPERIENCE:
  • BA / BSC required
  • A solid mix of analytical and creative skills
  • Must be proficient in MS Word, MS Excel, PowerPoint
  • Should be a self- starter/autonomous, able to multi-task/project management, work under pressure and prioritize
  • Performance driven with strong attention to detail
  • Knowledge of ESP software and/or SMS provider preferred. (E.g., Responsys, Adobe Campaign, ExactTarget, or Silver Pop, Salesforce)
  • Customer loyalty/customer first approach
SKILLS:
  • BA / BSC required
  • A solid mix of analytical and creative skills
  • Must be proficient in MS Word, MS Excel, PowerPoint
  • Should be a self- starter/autonomous, able to multi-task/project management, work under pressure and prioritize
  • Performance driven with strong attention to detail
  • Knowledge of ESP software and/or SMS provider preferred. (E.g., Responsys, Adobe Campaign, ExactTarget, or Silver Pop, Salesforce)
  • Customer loyalty/customer first approach
PHYSICAL & TRAVEL REQUIREMENTS:
  • N /A
BENEFITS INCLUDE:
  • Competitive Compensation
  • School Credit Offered
  • A warm, open, fun, and friendly work environment
  • Generous L’Occitane employee discounts
  

All Applicants:

L'Occitane's Privacy Statement

United States Applicants Only:

Employee Rights

FMLA: Posters

FMLA Special Rules for Returning Military Members (USERRA)

Powered by JazzHR

i3BGk6hg44

Job Tags

Summer work,

Similar Jobs

Paradigm Information Services, Inc.

SMT Operator Job at Paradigm Information Services, Inc.

 ...Paradigm is in search of an SMT Operator for our client located in Hillsboro, OR. This candidate should will beresponsible for setting up and running the Surface Mount Machines according to the documentation pack. All work submitted to Quality Control must be in accordance... 

Malone Healthcare - Nursing

Travel Nurse RN - ICU - Intensive Care Unit Job at Malone Healthcare - Nursing

 ...Job Description Malone Healthcare - Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Prescott Valley, Arizona. Job Description...  ...Radius Rule: 50 miles\n\nCannot have worked FT/PT/PRN or perm at any CommonSpirit / CHI /... 

GothamWest

Podcast Producer Job at GothamWest

 ...Gotham West Studios is a creative production company specializing in high-quality storytelling across audio formats. We produce podcasts that are thoughtful, entertaining, and culturally relevantand we do it with a deep respect for creativity, collaboration, and the people... 

Driv Automotive

Admin Assistan/Clerk, EH&S 2nd Shift Job at Driv Automotive

 ...Admin Assistant/Clerk, EH&S 2nd Shift Coordinates the organizations Environmental, Health, and Safety programs to protect employees and the company against harm and maintain safe working conditions. This position is required to maintain Tenneco and local standards.... 

Trustaff

Travel Nurse RN - Hospice Palliative Care RN Job at Trustaff

 ...monitoring the patient's condition, administering medications, advising patients and their families on current prognosis, and providing support throughout the hospice process. Trustaff Job ID #954647. Pay package is based on 8 hour shifts and 40 hours per week (subject to...