Job Description

Your Role

The Premier Accounts team manages all group business with 3,000 or more employees, with nearly 6 million total members. Our strategy to win in the market is to understand and meet the needs of commercial/national public-sector employers, labor trusts, and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. Reporting to the Manager, Account Services, you will be an integral part of the account management team, serving as a liaison between customers/consultants, the account teams and the internal operations staff for the plan. You will be responsible for communicating benefits, advancing issue resolution, and supporting customer reporting with key informational updates to account teams and accounts. You will be responsible for servicing the accounts on a day-to-day basis for issues regarding billing, claims, and eligibility.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience


• Requires at least 4 years of prior relevant experience


• Requires a current Life Agent License with the California Department of Insurance, or the ability to obtain one within the first 90 days of employment to maintain employment, and a valid California driver's license and proof of insurance


• Requires knowledge and experience of the health insurance industry and related benefit products and services including billing, claims, and eligibility


• Requires willingness to travel and attend health fairs and client meetings state and nationwide as needed (up to 20% of the time, potentially more if residing in Southern California)


• Requires experience presenting to partners utilizing PowerPoint


• Tech savvy and the ability to learn new systems and tools quickly

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