Job Description

Job Description

Job Description

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset : We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Travel requirement: up to 50% travel required.

Role Description:

As the Senior Production Planning Analyst supporting the ShipBob Innovation Center (SIC) in North Aurora, IL, you will play a critical role in delivering a world class experience for well-known brands. You will work directly with merchants to understand their demand, prioritize their order needs, and build tools and processes that allow our operators to focus on the right work, at the right time, and with the right resources.

You will come into the role with a solid technical skillset (SQL, Python, Excel, Data Visualization, Python, etc.), practical experience in manufacturing, operations, and/or supply chain, and obsessed with both operator and customer experience. You will be familiar with the fundamentals of capacity and labor planning (labor hours, process productivity, units per order, activity-based costing, etc.) and enjoy teaching others the fundamentals. You look forward to spending time on the floor to understand how your work translates to reality and are always comfortable presenting your work to senior leadership, both internally and externally (VP+). And lastly, you will be critical in working directly between FC Operations and external merchant partner planning teams for coordinating effective processing of inbound and outbound workloads. This role reports to the Director, Supply Chain Forecasting.

What you'll do:

• Establish the vision, best practices, and standards for planning and order management for a large-scale B2B / D2C fulfillment operation.
• Transform both merchant and operator requirements into tools that optimize for cost while nailing on-time execution.
• Capable of building fast and iterating faster – something is better than nothing, and something can always improve day over day.
• Work with analytics and engineering teams to understand available data and build your own scripts from there.
• Work with product teams to scale your work to the network level.
• Develop centralized reporting solutions to support standard work and accurate data publication.
• Maintain high levels of controllership and documentation over your work (queries, scripts, model logic, etc.)
• Partner directly with senior leadership in ShipBob (Director through VP) to collaborate on your work and ensure it supports success for our merchants and ShipBob.
• Other duties/responsibilities as necessary.

What you'll bring to the table:

• You have solid analytical and strategic thinking skills, excellent communication and project management skills, and an established track record of success.
• Ability to deliver information & recommendations succinctly in verbal and written communications/deliverables.
• Ability to understand, articulate and document business and technical requirements.
• A minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
• 3+ years of experience in digital analytics and visualization tools such as Google Analytics, Tableau, PowerBI, Microsoft Azure's services for data warehousing and analytics.
• 3+ years of experience in a production or capacity planning function.
• 3+ years of experience with relational databases, SQL and Transact-SQL.
• Ability to automate routine optimizations and reports (incl. use of Python/VBA/SQL).

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>>
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $79,301 - $132,169. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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