Job Description

Job Description

Job Description

Sales & Client Experience Associate

Full-Time | In-Person (Beverly Hills) | Sunday–Thursday

About the Role:

We’re hiring a Sales & Client Experience Associate to join our growing team at Jack Weir & Sons , a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You’ll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics.

This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers.

Responsibilities

Sales & Client Communication

• Respond to all inbound inquiries across email, chat, social, and phone within 30 minutes during business hours

• Conduct virtual and in-person appointments with prospective clients

• Manage ongoing outreach to existing clients via email and phone calls

• Assist in weekly live sales events , handling client follow-up and questions

Customer Service & Fulfillment

• Coordinate with the admin and fulfillment team for resizing, repairs, shipments, and custom orders

• Serve as a liaison for post-sale care and logistics inquiries

• Track and update deal progress, client preferences, and communication logs in HubSpot CRM

Cross-Functional Collaboration

• Work closely with the marketing team to respond to warm leads and assist in closing opportunities

• Partner with the sales lead to refine client outreach strategies and track deal performance

• Participate in local and national pop-ups/retail shows as needed (occasional travel required)

What We’re Looking For

• Warm, articulate, and professional communicator

• Highly adaptable , organized , and detail-oriented

• Strong follow-through and a natural ability to prioritize

• Client-first mindset with emotional intelligence

• No CRM experience required —but you must be eager to learn quickly and take initiative

Work Schedule

• Tuesday - Saturday in-person at our Beverly Hills showroom

• Occasional weekend travel required for retail events

Key Objectives

• Deliver an exceptional client experience across every touchpoint

• Help drive deal flow by nurturing leads, following up consistently, and managing logistics

KPIs

• Lead Response Time: Under 30 minutes during business hours

• Follow-Up Completion: 100% of open deals followed up weekly

• Client Engagement Rate: 25%+ of past clients re-engaged quarterly

• Appointment Close Rate: 40%+ conversion from appointments to active deals

• Sales Contribution: Assist in hitting monthly/quarterly sales targets

• Resolution Time for Service Requests: <48 hours

Team Values

• Growth-Oriented

• Accountability

• Team Collaboration

• Fun

• Integrity

• Analytical Thinking

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