Resorts Contact Center Agent Job at Cedar Point, Vermilion, Erie County, OH

T2I1OW1qTHJkMldqS3psSGJWbnJRNTZqblE9PQ==
  • Cedar Point
  • Vermilion, Erie County, OH

Job Description

Resorts Contact Center Agent at Cedar Point summary:

As a Resorts Contact Center Agent, you handle inbound calls and chats to assist guests with resort reservations, inquiries, and concerns, ensuring excellent customer service. The role involves accurately entering and maintaining guest information, processing credit card details securely, and creating a positive guest experience. This in-person position in Sandusky, Ohio offers opportunities for growth and requires strong communication skills, professionalism, and computer literacy.

Overview:

$14.25/hour. $19.25 for the month of October.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

  • Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
  • Ensure guest information is entered accurately.
  • Enter and maintain credit card details in a secure and confidential process.
  • Make people happy by providing memorable service that builds long-lasting relationships.
  • Identify the needs of the guest, clarify information, and provide solutions to their problems.
  • Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits:

  • Fosters a healthy work-life balance
  • Complimentary tickets for friends and family
  • Office incentives
  • Discounts on park food and merchandise
  • Discounts on local businesses and attractions
  • Employee events and gatherings
  • Paid training and free uniforms provided
Responsibilities:
  • Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
  • Gain skills, knowledge and experience that will benefit your future.
Qualifications:
  • Ability to provide exceptional customer service with a passion to help guests from all over the world.
  • Excellent communication and active listening skills.
  • Must be able to multi-task and work in a loud, fast-paced environment.
  • Self-starter and ability to work efficiently with minimal supervision.
  • Must maintain professionalism and confidentiality.
  • Open availability to include working weekends, nights, and holidays.
  • Must have computer literacy and ability to type a minimum of 25 wpm.
  • Experience with general office environment.
  • Must be 18+ years of age.
  • Preferred experience in a resort, call center or an attraction setting.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Keywords:

guest reservations, customer service, contact center, resort bookings, inbound calls, payment processing, communication skills, reservation agent, guest support, hospitality service

Job Tags

Work at office, Local area, Shift work, Night shift,

Similar Jobs

Agile Business Concepts, LLC

Audio Production Specialist Job at Agile Business Concepts, LLC

 ... Conceives, produces, writes, records, edits, and distributes audio content supporting NSF OLPA initiatives. Produces audio programs...  ..., narration, hosting, and sound design. Leads audio post-production, including editing spoken word, natural sound, music, and... 

Rivian

EV Field Service Technician - Drive the Future of Mobility Job at Rivian

 ...electric vehicle manufacturer seeks a Field Service Technician in Fort Worth, Texas. This hands-on role involves diagnosing and repairing Rivian vehicles both remotely and on-site. Candidates should possess strong technical skills in both low and high voltage systems along... 

Alloy Partners

Entrepreneur-in-Residence (Bentonville, Arkansas) Job at Alloy Partners

 ...retailers with emerging brands and helps brands expand into retail more efficiently. Fieldbook Studio is seeking an Entrepreneur in Residence who will lead this concept through early commercial validation, operational development, and long-term scale. This role is... 

Medical Solutions Direct Hire

Registered Nurse (RN) - PCU - Progressive Care Unit Job at Medical Solutions Direct Hire

 ...Registered Nurse (RN) PCU - Progressive Care Unit for a nursing job in Council Bluffs,...  ...of total workforce solutions in the healthcare industry, connecting nurses and allied...  ..., youll find a great place to work and a career home. Weve received Best Places to Work awards... 

Hire Talent

Graphic Designer Job at Hire Talent

 ...Job Description Were seeking a talented Graphic Designer with a specialization in presentation design to join our creative team. In...  ...and external audiences. Translate abstract ideas, data, and content into clear, visually impactful stories. Collaborate with stakeholders...