Job Description

Job Description

Job Description

Key Responsibilities:

• Oversee the day-to-day operations of a large complex resort, ensuring the highest standards of quality and service are consistently met.
• Collaborate with property management teams to develop and implement strategic operational plans that align with organizational objectives and enhance guest satisfaction.
• Analyze financial performance, prepare budgets, and conduct forecasting to optimize operational efficiency and profitability.
• Foster a culture of continuous improvement by identifying areas for operational enhancement and leading initiatives to drive excellence across all properties.
• Develop and maintain strong relationships with internal and external stakeholders, including local tourism authorities and industry partners.
• Provide mentorship and support to property leadership teams, promoting a cohesive and motivated workforce that excels in service delivery.
• Lead recruitment, training, and development efforts for operational teams, prioritizing succession planning and talent cultivation.
• Stay abreast of industry trends, local culture, and competitive landscape to inform strategic decision-making and innovation in guest experience.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• 7-10 years of senior leadership experience in luxury resort/hotel management, overseeing large-scale operations.
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
• Exceptional leadership, communication, and organizational skills, with a proven track record of operational excellence and team development.
• Bilingual in English and Spanish, with a deep understanding of local culture and dynamics.
• Ability to adapt and thrive under pressure in a fast-paced, high-profile environment.
• Must be a US citizen - no work permit provided.

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