Job Description

• The Phlebotomist III- Float represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist III- Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The Phlebotomist III- Float is responsible in providing coverage at multiple locations for multiple roles.
• The Phlebotomist III- Float must ensure that daily activities of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time.
• The Phlebotomist III- Float demonstrates Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.
• Must be able to step in for a Phlebotomist III- Float and lead one or more PSR on site.
• Will be required to act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients.
• They will also act as point of contact to staff on site and provide regular input to the group lead or supervisor.
• The Phlebotomist III- Float may also focus on working with customers who have a high complexity and/or volume practice with a specialized focus requiring outstanding phlebotomy skills.
• In addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.
• The Phlebotomist III- Float must be capable of handling multiple priorities in a high-volume setting.

• High school diploma or equivalent.
• 2. Medical training: medical assistant or paramedic training preferred.
• 3. Phlebotomy certification preferred. Required in California, Nevada, and Washington.

• Five years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 3 years in a PSC/IOP environment preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.

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