Job Description

Overview

Subaru leads the industry with 12consecutive years of sales increases. The location of Garavel Subaru specifically is CTs FASTEST growing Subaru dealer. At Garavel, we want to enhance the car ownership experience - whether that means repairing a car, providing parts for it, or selling one. We hire for attitude, and wetrain for skills.

We are We are ranked # 1 in customer service as measured by Subaru of New England.

We rely on teamwork because no one person in our organization can work without the help of others.

At Garavel, our employees receive:

• 4 day rotating work week
• Generous pay program with salary and bonuses
• Positive Management Support
• Medical, Dental, & Vision Plans
• Paid Vacation
• Paid Holidays
• Paid Sick Time
• Uniforms
• 401k Plan with Company Match

Position Description

The Parts Advisor is responsible for the ordering of automotive parts by taking and clarifying work orders from customers, technicians, and/or the Parts Manager. Ensures that the right parts are used, cost efficiency is maintained, and the customer receives exceptional high-quality service.

Responsibilities

• Record new parts inventory and accurately maintain auto parts databases.
• Ensures that the right parts are being used and cost efficiency is maintained
• Identify the necessary automotive parts to complete the job successfully.
• Ensures job knowledge by keeping up to date on new products, industry innovations and new sources for products.
• Call suppliers/vendors to find the best product price to buy each part.
• Maintains parts inventory by verifying current supplies and placing necessary orders.
• Stocks items by unpacking, arranging, and placing items into storage areas.
• Maintains a safe and secure environment by following safety standards and procedures.
• Deliver parts to technician workspaces in a timely fashion, undamaged, and accurate manner.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to our customers.
• Other tasks as assigned

Requirements

• Exceptional customer services skills
• 2 years of Parts Counterperson experience in a fast-paced auto dealership or repair shop
• Excellent verbal and written communications skills
• Ability to explain complex auto repairs and reasons for repair decisions to customers in a manner that makes sense
• Data entry and Parts Database knowledge
• Superior telephone communications ability
• Strong ability to identify and recognize auto parts products
• Valid drivers license and clean driving record
• Professional and clean appearance with proper Garavel uniform and name tag worn

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Parts Advisors frequently:

• Use their hands to handle, control, or feel objects, tools, or controls.
• Stand for long periods of time.
• Sit for long periods of time.
• Bending and lifting frequently
• Ability to lift to up to 60 lbs.

Work Conditions

• Exposed to hazardous situations, conditions, and equipment that result in cuts, bruises, or minor burns.
• Are exposed to contaminants, such as antifreeze and chemical degreasers
• Are exposed to sounds and noise levels that are distracting and uncomfortable
• May sometimes work in cold or hot temperatures

Garavel Subaru is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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