Part-Time Bilingual Customer Action Representative (Spanish/English) Job at All In Energy, Lawrence, MA

TmJwN2tUN3NkMjJuTGo5Q2JsTGdRcG10
  • All In Energy
  • Lawrence, MA

Job Description

Job Description

Job Description

Salary: 27.89

Learn more about us here! (

Bilingual Customer Action Representative (Spanish)

Customer Action Lawrence, Massachusetts

Do you want to advance racial and economic justice while tackling climate change?All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.

Were seeking a caring and detail-oriented, fully bilingual Customer Action Representativeto help Spanish- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Spanish at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs.

Responsibilities consist of supporting residents through every step of their home energy journey, in English and Spanish:

  • Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.
  • Conduct eligibility screenings for clients to help them better understand what programs are available to them.
  • Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.
  • Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
  • Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
  • Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.
  • Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
  • Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
  • Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
  • Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
  • Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
  • Miscellaneous tasks associated with executing our programs, as needed.

Required Qualifications:

  • Bilingual professional fluency in English and Spanish, both written and spoken
  • Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
  • Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
  • Demonstrate ability to creatively problem solve and overcome obstacles
  • Ability to work independently and as a part of a small, nimble team
  • Detail-oriented and able to keep tasks, records, and systems organized

Preferred Qualifications:

  • Experience communicating with the residents of low-income and/or majority-minority communities
  • Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising
  • Experience working with key performance indicators (KPIs)
  • Experience with phone banking, voter registration calls, or other phone-based outreach
  • Experience with Customer Relationship Management (CRM) systems like Salesforce
  • Basic knowledge of how homes use and lose energy
  • Fluency also in Portuguese and/or Khmer

Hours, Benefits, Compensation

  • Part-time (night and weekend availability preferred)
  • $27.89/hour
  • Paid sick time, vacation time, retirement, and technology benefits
  • Health, dental, and vision insurance
  • Required attendance in the Lawrence office, occasional work from home is possible
  • For a detailed list of benefits, go to bit.ly/AIEbenefits

Job Tags

Part time, For contractors, Casual work, Work at office, Local area, Night shift, Weekend work,

Similar Jobs

Jack Weir and Sons Inc.

Sales & Client Experience Associate Job at Jack Weir and Sons Inc.

 ...liaison for post-sale care and logistics inquiries Track and update deal progress, client preferences, and communication logs in HubSpot CRM Cross-Functional Collaboration Work closely with the marketing team to respond to warm leads and assist in closing... 

PDS Management Services, LLC

Dental / Orthodontic Assistant (Pediatric Experience Preferred) Job at PDS Management Services, LLC

 ...Dental / Orthodontic Assistant (Full-Time) $1,200 Sign-On Bonus | $21-$26/hr | Albany, NY Join a fun, supportive pediatric dental team making a difference every day! Pediatric Dentistry of Albany is seeking a dedicated and compassionate Full-Time Dental Assistant... 

Experis

Technical Writer Job at Experis

 ...Our client is seeking a dedicated Technical Writer to join their team. As a Technical Writer, you will be part of the Documentation Support team supporting application modernization initiatives. The ideal candidate will demonstrate excellent communication skills, adaptability... 

LSA Management

Regional Property Manager Job at LSA Management

 ...Job Description LSA Management is a property management firm dedicated to providing top-tier services for apartment communities across the...  ...to expand to 10,000 by 2030. The Opportunity As a Regional Manager at LSA Management, you will oversee multiple properties... 

TEKsystems

Data Center Technician Job at TEKsystems

 ...open to relocation)*** Description Job Description Lead Technician- 5+ years of Lead or Management experience L4 Technician-...  ...6p - 6a. Job Brief: We are seeking a highly skilled Data Center Technicians to join our IT team. The Data Center Technicians...