IT Services Analyst II Job at Renaissance Life & Health Insurance Company of America, Indianapolis, IN

Tkx4Mmt6THRlR2VuTHp0UFoxSGpRcDZwbkE9PQ==
  • Renaissance Life & Health Insurance Company of America
  • Indianapolis, IN

Job Description

Job Description

Summary

The IT Services Analyst II is responsible for providing technical support to the End User Community (remote and on-site) on all end-user hardware and technology systems. Collaboration with security, networking and additional supporting teams.

What will this role entail?

  • Handle escalated issues from Tier 1 needing more technical depth. Typical issues include application crashes and errors, hardware failures (desktops, laptops, servers), network configuration and connectivity issues, printer and peripheral hardware issues, security incidents (e.g., malware removal, user access reviews.)
  • Conduct advanced troubleshooting of hardware, software, and network issues.
  • Support specialized applications and systems unique to the organizations.
  • Collaborate with Tier 3 support or vendors for complex problems that require external expertise.
  • Document solutions to build knowledge for Tier 1 teams, assisting them in future similar issues.
  • Perform regular updates, patches, and maintenance tasks.
  • Perform other duties as assigned.

Minimum Requirements:

  • Bachelor’s degree in computer science or a minimum of three years of experience in personal computing systems support, helpdesk operations, Infrastructure or development.
  • Intermediate to advanced knowledge of operating systems, networking, and enterprise software required.
  • Position requires strong customer service skills, an in-depth knowledge of modern end user hardware and software technology support, desktop virtualization, operating systems, Apple + Android mobile device and enterprise support methodology.
  • Experience with diagnosing and solving more complex IT issues.
  • Proficiency in root cause analysis and problem-solving.
  • Familiarity with ITIL practices, like incident and problem management.
  • Possession of Technical Certifications in any one of: MCP, Dell/EMC, CompTIA A+, Network+, Server, ACSP.

Job Tags

Similar Jobs

SeekTeachers

Homroom Teacher Job at SeekTeachers

 ...&##128218; Job Vacancy: Homeroom Teacher Riyadh, Saudi Arabia &##128218;A reputable international school...  ...to join our dynamic primary team. If you are passionate about teaching and nurturing young learners in a supportive and multicultural... 

StevenDouglas

Supply Chain Manager Job at StevenDouglas

 ...Job Description The Supply Chain Manager (SCM) reports to the Director of Operations and provides day to day support directly to the Operations team and other company teammates. The SCM is responsible for overseeing personnel and daily operations of the organization... 

Broward County Public Schools

TEACHER-MUSIC BAND DIRECTOR HIGH Job at Broward County Public Schools

POSITION GOAL To create and maintain a classroom atmosphere that generates high expectations and enthusiasm for learning by infusing critical thinking skills, application skills, interpersonal skills, and technology into an aligned curriculum and assessment...

FarmaceuticalRX

Dispensary Associate Job at FarmaceuticalRX

 ...Job Description Job Description Summary of the Role: The Dispensary Associate is responsible for providing excellent customer service, processing customer orders, collecting payments, and accurately using METRC and POS system software, as well as the States prescription... 

Quarton Management

Dog Care Specialist-Private Household (Single Dog, Flexible Schedule) Job at Quarton Management

 ...dog experience care who's comfortable with a large breed and working a flexible schedule - nights, weekends and occasional last -...  ...together to provide occasional 24/7 coverage , especially when the couple travels. If you're a dog lover with dog care skills, a...