IT Help Desk Technician - Localidad Guaynabo Job at Alivia Health, Puerto Rico

UHJwMmt6dnNkV1NsSWpKQ2JWVG5SNWFybFE9PQ==
  • Alivia Health
  • Puerto Rico

Job Description

Job Description

Job Description

Ubicacion: Guaynabo

As an Entry Level Rol - IT Help Desk Technician , you will support Alivia Health’s Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues.

Key Responsibilities:

  • Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations.
  • Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals.
  • Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations.
  • Assist other neighboring areas with workload as needed.
  • Maintain and meet service level agreements (SLAs).

Work Schedule & Availability:

  • Standard day shift with possible weekend and holiday rotations.
  • On-call availability for weekday evenings and high-severity onsite service calls.
  • Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off.

Minimum Requirements:

  • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Equal Opportunity Employer F/M/V/D

Job Tags

Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Weekday work,

Similar Jobs

Johnson Controls

HVAC Surveyor, GCOE Job at Johnson Controls

 ...Johnson Controls, we integrate the latest technologies and sustainability principles to redefine building environments. As a HVAC Surveyor in our Global Center of Excellence (GCOE), you will play a pivotal role in ensuring the efficiency, effectiveness and compliance of... 

Express Employment

Bakery Production Associates Job at Express Employment

Job Description Job Description Located in Grand Forks, ND Salary: $18.00 Bakery Production Associates - Join a Growing Local Bakery! Location: Grand Forks, ND Schedule: Full-time | 7:00 AM - 3:30 PM | 2 rotating days off (weekends & holidays required) ...

ElderCare.com

Elder Care Provider Wanted - Need A Person Care Job at ElderCare.com

we need a person who can take care of an elder eating dinner for 2 and half months. he lives in an nursing home, every thing is OK but he always needs somebody to feed for dinner.Please visit to view full details and to apply. Lots of jobs to choose from!

The Law Offices of Daniel A. Hunt

Junior Associate Litigation Attorney Job at The Law Offices of Daniel A. Hunt

 ...emotionally intelligent, work well independently and as a team, and work well under pressure. Position: This position is an entry level associate attorney position. The candidate will be part of a litigation team that handles contested probate matters, contested... 

Bacon Plumbing, Heating, Air & Electric

Skilled Trades Manager, Plumbers, HVAC, Electricians Job at Bacon Plumbing, Heating, Air & Electric

 ...We are hiring Skilled Trades Managers for Plumbing, HVAC, and Electrical Departments to join our growing team. Ideal candidates will hold the required state licensing for their trade, possess strong technical expertise, and have proven experience leading teams in installation...