Job Description

Job Description

Job Description

Must-have:

• At least 1 year of experience in hospital billing. 

• Previous billing/accounts receivable systems experience.

• Strong communication skills. 

Job Description:  Insight Global is seeking 1 Insurance Refund Specialist to support the Patient Financials Team for a large healthcare system based out of Annapolis, MD. This person is required to be on-site three days a week and is required to perform the following duties: 

• Credit Work Queue Management

  • Work daily on patient credit queues, processing an average of 30 accounts per day, with potential spikes up to 100+ due to large payments.
  • Ensure timely resolution of credit balances and maintain queue hygiene.

• Insurance Credit Processing

  • Handle insurance overpayment requests received via email, mail, or fax.
  • Prioritize daily processing of these requests and coordinate with insurance companies directly via email, fax, and phone.

• Vendor & Payor Coordination

  • Collaborate with contracted vendors (e.g., Aetna, Cigna, BCBS) and non-contracted third-party payors.
  • Primary vendor contact includes Cotivity for insurance credit handling.

• Refund & Payment Posting

  • Process electronic and paper refund checks, document accounts, and complete required paperwork.
  • Post credit card payments from companies and lockbox sources, ensuring lockbox rules are followed (e.g., no insurance or credit card payments posted from lockbox).

• Banking Correspondence

  • Print and sort daily banking correspondence from patient and insurance lockboxes.
  • Distribute documents to appropriate internal teams for further action.

• Team Collaboration

  • Work closely with a team of six, supporting shared goals and assisting peers as needed.

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

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