Job Description

Job Description

Job Description

Closing Date: July 14, 2025 at 4:00 PM

Pay Range: $18.00 per hour

This position is responsible for maintaining a clean and professional environment within the casino facilities to benefit of all guests by personally performing the following duties, as well as demonstrating the GILA WAY.

Essential Duties and Responsibilities :

• Promotes and provides excellent guest service experiences to both internal and external guests.

• Ensures that all gaming machines and surrounding areas are clean, shiny and presentable by dusting and wiping down all equipment, removing trash and cigarette butts and cleaning chairs.

• Sweeps and vacuums all flooring and carpeting on both a scheduled and as-needed basis.

• Cleans stains and spills on flooring and carpeting when they occur.

• Empties trash cans and ash trays on both a scheduled and as-needed basis.

• Cleans and restocks restrooms on both a scheduled and as-needed basis.

• Engages guests in a professional guest service manner.

• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.

• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.

• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.

• Strong interpersonal and communication skills, both written and oral.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

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