Job Description

Job Description

Job Description

The Best Western Plus Gateway Inn & Suites is looking for an enthusiastic, hands-on General Manager to join our team of dedicated staff to providing extraordinary customer service and making a great impression on our guests and the local community. Our General Manager shall be responsible for the all day-to-day operations of the hotel, coordinating and collaborating with the owner and other department staff on all aspects of hotel functions including management of staff and guest satisfaction. We are seeking a motivated individual who can provide leadership and complement our culture of customer-driven service and quality in the industry.

The General Manager oversees, manages, and protects the interests of the guests, hotel staff, and owners, thus ensuring the success and profitability of the hotel. This position is perfect for someone who is looking for a home in the hospitality industry and not just their next job. We encourage growth and we promote from within, allowing every employee the opportunity to achieve professional and personal excellence.

If you want to join a team that functions as a family and is truly invested in your success, please apply today for immediate consideration.

Responsible for all day-to-day operations of the hotel
Ensure the satisfaction of our guests
Answer guest complaints per brand standards
Oversee all hotel operations including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, and safety & security
All properties must be in good standing with the brands for QA and Guest Satisfactions levels
Assist Owner with renovations as requested.
Create a courteous, honest, friendly, safe, and professional work environment.
Responsible for hiring, retention, training, associate evaluations, and development of all hotel personnel
Document all associate incidents, counsels, written warnings, and commendations
Budget and oversee all revenues and expenses
Ensure that the forecast is updated before the beginning of the following month and approved by WNW
Review guest comments with appropriate departments and coach associates on how to resolve conflicts
Ensure that all associates are properly dressed and conduct themselves professionally while on company property
Work with staff to ensure consistent, seamless operations
Other duties as needed

Best Western Experience a plus OR
5 years of experience working in a hotel (finance or accounting preferred)
2+ years working as a hotel General Manager (or equivalent experience) preferred
Associate’s or Bachelor's degree from an accredited university in Business Administration, Hotel Management, or related major
Computer skills, with a strong working knowledge of the primary Microsoft Office programs
Ability to work in a fast-paced environment with frequent interruptions
Excellent communication and interpersonal skills
Ability to interact with and manage different personality types
Ability to work evenings and weekends
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must maintain composure and objectivity under pressure
Excellent problem-solving skills
Ability to lift, move, and carry up to 30 lbs
Ability to stand for long periods
Ability to successfully pass a background check, including a clean driving record, and other pre-employment screening

Employee travel discount
PTO & holiday pay
Growth and advancement opportunities Company Description

Hotel has been operating since 25 years with great staff.

Company Description

Hotel has been operating since 25 years with great staff.

Job Tags

Work at office, Local area, Immediate start, Weekend work, Afternoon shift,

Similar Jobs