Job Description
FT Business Supervisor at UPS Store summary:
The FT Business Supervisor manages daily operational requirements at the center, focusing on safety, service quality, and key performance indicators. They oversee labor cases, human resources updates, dispatch planning, and supervise part-time supervisors and staff. The role involves training, coaching, handling disciplinary matters, and occasionally covering Business Manager duties to ensure smooth service delivery.
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Job Description: JOB SUMMARY
This position manages the daily operational business requirements of the center including safety processes, service elements, and Key Performance Indicators (KPIs). This position manages Labor cases and Human Resources (Workday) updates. This position manages various On Road activities as well as coordinates end of day service provider routine. This position covers On Road, Package Dispatch, and manager responsibilities as needed. This position trains, coaches, and supervises others.
RESPONSIBILITIES
• Performs key performance indicator analysis for high gain employees
• Provides performance recap for manager's results and expectations daily
• Oversees part-time center supervisors and ensures daily tasks and training are completed
• Reviews and updates the customer experience dashboard, onboards new customers
• Performs general dispatch planning and adjustments with a daily review of the RTWs
• Manages on road dispatch and communicates service provider load adjustments to the others
• Coordinates vehicle lineup with various groups, including dispatch and wash
• Prepares discipline, grievances, and service provider concerns
• Monitors the GSHRMIS dashboard and all safety compliance components
• Covers Business Manager responsibilities when necessary
QUALIFICATIONS
Requirements:
• Excellent communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and a working knowledge of UPS Software and Systems including Time and Labor, DCS, ODSe, GTS, Workday
• On Road experience and PDS Skills including knowledge of DPS, DMS, and Dispatch Principles
• Department of Transportation (DOT) Medical Card
Preferences:
• Knowledge of Preload operations
• Familiar with processes in the following groups: HR, Labor, Automotive, IE, BaSE
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $97,320.00/year to $140,580.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.
Keywords:
business supervision, operations management, dispatch coordination, key performance indicators, labor management, human resources, safety compliance, team training, customer service, logistics
Job Tags
Permanent employment, Temporary work, Part time, Work experience placement, Work at office, Flexible hours,