The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel’s system, verifying reservation details, address, and payment information. Promote and enroll guests in the hotel’s loyalty program, providing recognition and benefits to members. Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts. Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges. Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary. Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy. Assist with hotel shuttle or transportation services, ensuring timely and courteous service. Assist guests with luggage upon arrival and departure. Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests. Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Be aware of and prepare for incoming VIP guests. Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager. Exhibit a positive and cooperative attitude as part of the team. Communicate effectively with coworkers and contribute to a supportive work environment. Handle and account for keys properly. Understand and adhere to emergency procedures and security policies. Ensure the confidentiality and protection of guest room numbers. Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue. Must maintain a neat, clean, and well-groomed appearance in accordance with company standards Qualifications: Education: High School diploma or equivalent. Experience: Prior experience in a customer service role preferred. Strong verbal and written communication skills. Basic computer skills. Knowledge of the hotel, its services, and the surrounding area. Ability to stand for extended periods, up to 8 hours. Ability to lift up to 15 lbs on occasion. Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs. Homewood Columbus/Polaris
Board Certified Pediatric Surgeon needed in Western Montana. JOB ID#: 53735 Job Details: Must be a Board Certified Pediatric Surgeon Active Montana license or in process Hospital Employed Teaching opportunities available Competitive salary plus benefits, production-based...
...will have Sr level skills with IT contracts, negotiations and sourcing capabilities. Experience with Strategic, plans for renewals, SmartSheet or similar product. Experience woking with MS Teams - for use in meetings and collaboration. *** Start date: 2 weeks from...
...perform a variety of routine and complex technical work during building inspections to ensure that the Building Code and other related... ...of a Plan's Examiner or electrical, mechanical, or plumbing inspector as needed and qualified. Assist in resolving complex and sensitive...
...Job Title: Assistant Project Manager Location: Houston, TX Company: Deccan Development Co. Website: About Us: Deccan Development is a Houston-based real estate development and construction firm specializing in high-end residential and commercial projects...
...advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and... ...and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers...