Job Description
Engagement Coor Location Maryville, TN :
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JOB SUMMARY
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
Duties and Responsibilities
- Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
- Drives customer loyalty through all programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback,goals,and company initiatives
- Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
- Provides ongoing recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
- Audits and approves all applicable paperwork
- Maintains cleanliness,recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment,communicating issues to management
- Executes and adheres to all Company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
- Other duties as assigned
Specify the number of associates receiving day-to-day guidance/direction:
- Position does not have any direct or indirect reports
Minimum formal education, if any, required to perform this job
- High School graduate or equivalent degree preferred
Minimum job skills required to perform this job
- Available to work flexible schedule including evenings and weekends
- Ability to work as a team member Excellent interpersonal skills
- Exceptional customer service skills Ability to lift heavy merchandise with/without reasonable accommodations
- Ability to train and provide direction to others Ability to run a register/handle money Must be able to handle confidential information with discretion
Minimum experience required to perform this job:
- Experience as a coordinator or previous retail/supervisory experience preferred
List specific jobs which could prepare an individual for this job:
- Merchandise Associate
- Merchandise Coordinator Backroom Coordinator
Organization Chart
Reports To:
Store Manager
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Assistant Store Manager
Other Job Titles Reporting to This Position's Supervisor:
- Merchandise Associates
- Merchandise Coordinator
- Backroom Coordinator
- Store Cleaning Associate
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Job Tags
Full time, Flexible hours, Afternoon shift,