Job Description

Job Description

Job Description

This is a professional full-time, remote position responsible for providing customer education and training to assist prospective and existing customers in better understanding and utilizing the proprietary technology platform and content.

You will be responsible for driving successful product adoption by onboarding new customers, creating and updating training materials, including videos, manuals, and other resources as needed. You will play a significant role in assessing the education needs of prospective, new, and existing customers, and in providing solutions and content to increase customer satisfaction and drive awareness, engagement, and retention.

Key Responsibilities

• Assess customer needs and recommend new educational products and services.
• Create engaging customer-facing, instructor-led software training courses via webinar or in person.
• Facilitate hands-on software training by demonstrating the software, explaining concepts, consulting on best practices, guiding attendees through technical processes as a group, identifying and addressing attendee questions and concerns, and selling the business value of the platform.
• Collaborate on team & cross-functional projects, including designing and producing training approaches and supporting materials.
• Collaborate with Customer Support and Customer Success Teams to ensure successful software deployment and adoption.
• Develop and maintain training documentation and videos to ensure materials outline the most relevant software updates and best practices.
• Create effective PPT presentations, video tutorials, training packages, and follow-up materials as needed.
• Draft relevant training documents, such as scripts, manuals, articles, and collateral as needed.
• Collect and analyze program evaluations, customer feedback, and surveys to identify new educational content, make necessary revisions, and continuously improve training materials and presentation methods.
• Strengthen client relations and retention by providing ongoing customer support and high-quality service.
• Assisting in creating and implementing relevant content for prospective customers to drive brand awareness, engagement, and platform adoption.
• Other duties as assigned.

Qualifications

• Bachelor’sdegreerequired.
• 3+ years of experience in developing and implementing customer-focused training, content and tools preferred.
• Excellent presentation skills, both in-person and online.
• Strong communicator with exceptional written and verbal communication skills.
• Ability to collaborate with cross-functional stakeholders and individuals at all levels of an organization.
• Proven experience with gathering broad and complex information and converting it into clear, concise concepts in a range of materials.
• Experience in writing training documents, scripts, product training manuals, and articles.
• Results-driven with strong analytical and organizational skills and attention to detail.
• Experience with video editing software is a plus.

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