Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!
Before a resident arrives at our center, our Director of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Directors of Patient Experience Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Get paid in advance with us: We offer access to your earned but unpaid wages, or we pay bi-weekly.
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.
Health insurance for the entire family!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Bi-weekly pay,

Similar Jobs

Amtrak

Principal Cyber Threat SOAR Developer - 90397458 - Remote Job at Amtrak

Your success is a train ride away!As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States....

American Traveler

Travel Pulmonary Med-Surg/Telemetry Registered Nurse - $2,524 per week Job at American Traveler

...Job Description American Traveler is seeking an experienced RN for a Med/Surg Tele Pulmonary night shift position requiring a SD or compact RN license and strong critical care skills. Responsibilities Work in an acute care hospital setting on a combined...

CoxHealth

Cap Management Coord Medic Job at CoxHealth

...Flight Nursing, or a Transfer Center. Skills Excellent interpersonal communication and multitasking ... ...critical thinking Proficient computer skills with Microsoft Office, especially Excel Ability to efficiently use...

Crucible Coffee Roasters

Barista at Crucible Coffee Roasters Job at Crucible Coffee Roasters

...Job Description Job Description Crucible Coffee Roasters in Harrisonburg, VA is looking for a barista to work at our main store in Staunton. Our ideal candidate is attentive, ambitious, and hard-working. Starting wage is $12 an hour plus tips. Responsibilities...

EG Workforce Solutions

Class A Gordon Food Service Delivery Driver Job Job at EG Workforce Solutions

Class A Gordon Food Service Delivery Driver JobWorking as a Delivery Driver consists of the following:Enjoy an established route, building great customer experiencesDeliver groceries to each customer site - likely 12-14 drops per dayGet a workout with loads of...

Directors of Patient Experience Job at Aviata Health Group, Tallahassee, FL

UDd4N2tEM2tkMkdtS1RoR2JsTGtRNXFpbXc9PQ==