Job Description

Job Description

Job Description

Director of Retail Operations

Location: Wilmington, Delaware

The Director of Retail Operations, under the direction of the Vice President of Donated Goods Retail (DGR), is responsible for assisting in the development and implementation of strategic priorities across DGR that improve retail and operation efficiencies, increase production, and optimize profitability to support Goodwill’s mission. The Director is also responsible for executing high-impact initiatives, through cross-functional collaborative efforts, that drive operational excellence and strategic growth in alignment with the overall business strategy.

This position requires a blend of strategic thinking, project management expertise, and a deep understanding of the retail landscape.

Essential Functions:

• Partners with DGR leadership to develop and implement plans for production and sales of product to meet sales and cost objectives.
• Identifies and implements process improvements and standard operating procedures (SOPs) related to inventory management, supply chain, and store merchandising that streamline operations, enhance customer experience, maintain production standards and drive revenue growth.
• Assists DGR management with developing people to consistently improve productivity.
• Fosters a culture of innovation by analyzing market trends, technologies, and best practices to guide strategic initiatives and identify key opportunities for operational improvement.
• Partners with transportation and warehouse operations to ensure the overall needs of retail are being achieved.
• Participates in monthly financial reviews, analyzes financial data and develops action plans to boost profitability.
• Utilizes key donated goods retail metrics to measure the effectiveness of retail operations.
• Develops and executes a portfolio of projects that support DGR’s strategic objectives. Creates detailed project plans including timelines, resource allocation, budget forecasts, and risk management strategies.
• Leads cross-functional teams through all phases of project life cycles from planning to execution and post-implementation review.
• Monitors project progress and performance, using data-driven insights to adjust strategies as needed.
• Maintains up-to-date knowledge about regulations related to the resale of donated goods.
• Attends meetings, training sessions and committee/team activities, as required.
• Performs other duties as assigned.

Education/Experience:

Bachelor’s degree and at least 5 years of progressive multi-unit retail management experience. Experience working at a Goodwill organization is preferred. An equivalent combination of education and experience may be considered.

Skills /Abilities:

• Strong financial acumen with experience in budgeting, forecasting, analyzing, and P&L management.
• Proven track record of successfully driving operational improvements and managing change in a dynamic retail environment.
• Demonstrated ability to translate business objectives into actionable operational plans.
• Demonstrated strategic thinking skills with the ability to analyze complex data, work with ambiguity, and make informed decisions.
• Excellent communication and interpersonal skills with the ability to interact with a diverse constituent population.
• Demonstrated computer skills and proficiency with Microsoft Office Suite software programs or similar tools.
• Ability to travel frequently between Goodwill locations and work evening/weekend hours.
• Demonstrated ability to work in a fast-paced environment while maintaining a strong attention to detail and accuracy.
• Demonstrated customer-focused mindset with a strong commitment to delivering high-quality service.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that reduces the possibility of injury.

PHYSICAL ACTIVITIES AND REQUIREMENTS:

FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.

TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.

AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.

PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle or feel; reach with hands and arms; talk and hear. The employee may occasionally stoop, kneel, crouch, or crawl.

The employee is frequently required to sit. The employee may occasionally lift and/or move up to 50 pounds.

INTENT AND FUNCTION OF POSITION DESCRIPTION

Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.

Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.

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