Job Description

Salary Range: $90,000 to $105,000

POSITION OVERVIEW

The Director of Housekeeping is primarily responsible for managing the daily Housekeeping and Laundry operations to ensure an impeccable level of cleanliness and aesthetics throughout the resort. Hire, train and manage housekeeping staff for optimal performance in quality and efficiency. Implement, support and supervise an effective inspection program for all guestrooms, public spaces, and laundry operations. Manage Housekeeping and Laundry departments in a fiscally responsible manner. Oversee and maintain sufficient inventories to ensure all employees have proper supplies and equipment. Understand the impact of the department's operations on the overall success of Sensei Porcupine Creek and work collaboratively with partnering departments to achieve financial and guest satisfaction goals. Continually work toward advancing Sensei's vision to elevate and innovate in key areas while managing efficiencies and quality throughout all processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Implement processes covering the entire scope of the laundry operations including the laundering of linen & terry, guest garments, and uniform quality and timeliness Create and streamline Housekeeping and Laundry procedures to produce effective and efficient results Establish a process for Uniform Inventory from purchasing, receiving, team member distribution, and maintenance Order housekeeping and laundry supplies timely that meets financial forecast and operational needs Involved In recruitment for housekeeping and laundry staffing Manage departmental expenses based on forecast and budget Provide ongoing training, coaching, and development for team members to ensure high performance Strive to continually Improve guest and employee satisfaction Address guest concerns and ensure prompt resolution Ensure compliance with all Sensei policies and procedures Set up the daily Housekeeping boards and work assignments Conduct a daily departmental "Torii Time" line up with the team Assess daily guest room inventory, assign projects as needed, inspect and address all special requests Perform monthly Inventory of all guest supplies and linen to ensure upkeep of proper par levels Make sure equipment and chemicals are properly stored, labeled, and In accordance with safety guidelines Ensure rooms are clean and inspected, available to guests in a timely and efficient manner Ensure VIP rooms are prepared up to brand standards Lead, train and supervise attendants assigned to guest rooms, turndown, laundry and public areas, and housepersons in all areas to ensure staff is in full understanding of performance expectations Provide team member coaching and counseling based on inspection results, and actively assign property improvement tasks based on inspection results Ensure guest room status is effectively communicated to the Front Desk in a timely and efficient manner Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement in service performance Monitor and control organization, cleanliness, and aesthetics of all areas of the hotel and facilities including, but not limited to guest rooms, spa and fitness, offices, and public areas to ensure Sensei standards are always in place Communicate and coordinate with Engineering to ensure the efficient repair and maintenance of items related to guestrooms and public areas Work with the Director of Operations and Head of Engineering to develop and maintain a preventative maintenance program Observe all OSHA, local and federal safety guidelines and maintain a healthy and safe environment for employees and guests Take immediate action to resolve any issues or obstacles that could result in compromised safety or injury and actively participate in promoting company safety initiatives Maintain and monitor execution and follow-through of agreed upon daily, weekly, monthly and quarterly communication meetings and resulting actions items and initiatives Lead by example with the ability to mentor, inspire and set clear expectations aligned with the Sensei Culture, brand standards of guest experience and service guidelines Maintain a strong unwavering commitment to ensure employees are well cared for in their daily work and that wellbeing activities and opportunities for growth are provided Any and all related duties as assigned by the Director of Operations and the General Manager Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers Teamwork - Develop and promote teamwork and cooperation among co-workers Safety - Comply with established safe work practices and attend to all safety-related training provided or made available by the Company Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Degree or Equivalent 2-3 years of leadership experience in Housekeeping Operations in a luxury hotel environment Experience in opening a luxury resort preferred Working knowledge of Housekeeping and Front Office operational systems Familiar and comfortable with technology and applications such as Excel, Word, Asana, Slack, Alice, Opera, Oasis, Greenhouse, Paycom Strong personal commitment to wellness and motivated to live the Sensei Way Discerning attention to detail and dedication to brand presentation Required Technical / Other Skills and Abilities Strong organizational and analytical skills Self-directed with the ability to meet demands and deadlines and to be efficient and productive in a dynamic environment Ability to recruit, train, develop, motivate, and inspire a successful team Ability to integrate company values throughout all interactions Excellent written, verbal and interpersonal communication skills Traits We Value Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings Collaborative mentality and the ability to recognize how to get things done as a team Self-confidence and composure to accept critique, process it, and apply the learnings to improve Resourceful and adaptable, understanding that a big idea can come from anywhere Open to learning, developing new skills and professional experiences Loves a good challenge A strong sense of curiosity Embraces feedback and constantly seeks to improve Collaborative and knows how to get things done as part of a team Compensation & Benefits Competitive salary Medical, dental, and vision insurance 401k and FSA plans Wellness benefit Employee events and recognition programs About Sensei Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing. Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of Income for child support obligations, or credit history or report. Sensei Wellness Holdings Inc.,

Job Tags

Local area, Immediate start,

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