Job Description

Adecco is representing a well-established manufacturer seeking a Customer Service Manager to lead a high-performing team, improve internal processes, and ensure exceptional service to key accounts. This is a great opportunity to join a stable and growing company that values collaboration, accountability, and results.

In this role, you will:

• Oversee day-to-day customer service operations, stepping in to assist the team during high-volume periods or when staffing is limited
• Act as the point of contact for escalated inquiries and customer concerns
• Provide hands-on leadership to a small team, including performance reviews, training, and staff development
• Establish department KPIs and coach team members to hit service and efficiency goals
• Analyze service performance and implement process improvements where needed
• Lead and maintain internal compliance procedures related to customer and quality standards
• Serve as liaison to strategic customers, tracking satisfaction and building long-term relationships
• Support adoption of customer management tools and systems, ensuring clean data and proper utilization
• Take ownership of export documentation and compliance requirements for the site

Qualifications:

• 5+ years of customer service experience in a business-to-business or manufacturing setting
• 3+ years of leadership or supervisory experience
• Experience with ERP systems
• Strong communication and problem-solving skills
• Familiarity with process improvement tools or lean methodology is a plus
• Bachelor’s degree preferred, but equivalent experience will be considered

If you’re a team-oriented leader who enjoys building strong customer relationships and improving operational performance, we’d love to hear from you.

To apply:

Please send your resume directly to joe.dombles@adeccona.com

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