Customer Experience Specialist - Atlanta, GA Job at Oldcastle Inc., Atlanta, GA

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  • Oldcastle Inc.
  • Atlanta, GA

Job Description

Customer Experience Specialist - Atlanta, GA (Finance) Job Summary: This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions/concerns in a timely and professional manner. This is an entry level position (1+ years’ minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Job Location: This position will be a hybrid position based out of our corporate office in Atlanta, GA. Job Responsibilities: Process and support customers' inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering, and sales. Follow up on inquiries for customer issue resolution and product design; process escalations when needed Coordinate with different departments to resolve customer requests in an effective manner Job Requirements: 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of Microsoft Excel Detail oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast‑paced team environment Willing to be adaptable & flexible in our ever‑changing work environment Ability to work hybrid: part‑time remote and part‑time in office What CRH Offers You: Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. To apply, please complete our online application through the official employment portal. #J-18808-Ljbffr Oldcastle Inc.

Job Tags

Part time, Work at office, Local area, Remote work, Flexible hours,

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