Job Description

Corporate Trainer CalAIM Programs (ECM & Community Supports)

Pay Rate: $40.00 $43.00/hr
Position Type: Special Projects 12-Month W2 Contract
(renewal based on performance and program continuation)
Schedule: 9:00 AM 5:30 PM PST, Monday Friday
Model: Hybrid Field-Forward (onsite trainings, field coaching, and remote content development)

Star Nursing Services is hiring a Corporate Trainer to support statewide training, onboarding, competency development, and workflow standardization across CalAIM Enhanced Care Management (ECM) and Community Supports programs.
This role ensures every Care Manager, Lead Care Manager, Housing Navigator, and field-based team member receives clear, consistent, compliant training aligned with DHCS and Managed Care Plan (MCP) requirements.

This is a high-touch training and curriculum development role supporting multiple counties and internal departments.

What You'll Do

• Design, implement, and lead onboarding and ongoing training for ECM, Community Supports, and Housing Navigation programs

• Develop standardized training modules for:
  Enhanced Care Management (ECM)
  Community Supports
  Documentation quality, care planning, assessments
  Housing Navigation & Tenancy services
  Appeals & Grievances
  Audits, findings, and CAP (Corrective Action Plan) processes
  Managed Care Plan requirements
  County resource coordination

• Conduct live field coaching and in-person training sessions

• Train staff on EMR documentation standards, workflows, and compliance expectations

• Develop training materials: SOPs, checklists, guides, videos, job aids, practice scenarios

• Monitor staff performance and provide targeted coaching to address gaps

• Partner with ECM and Community Supports leadership to ensure consistent statewide practices

• Support quality assurance audits and training-related corrective actions

• Ensure training aligns with DHCS CalAIM policies and MCP contract requirements

• Maintain training calendars, attendance logs, onboarding schedules, and competency tracking

• Provide ongoing training for new roles, policy updates, and program changes

Field Expectations

• This is a hybrid, field-forward role. You will:

• Conduct in-person training sessions across assigned counties

• Provide field coaching to Housing Navigators, Care Managers, and LCMs

• Attend MCP trainings, provider collaboratives, and onsite partner meetings

• Use remote time for content creation, documentation review, and follow-up

Required Qualifications

• Care/Case Management experience required

• Minimum 2 years of experience in training, staff development, clinical education, or CalAIM program leadership

• Strong knowledge of:
  CalAIM
  Enhanced Care Management (ECM)
  Community Supports (housing & non-housing)
  Medi-Cal managed care requirements

• Experience training on assessments, documentation, care planning, and EMR workflows

• Expertise in developing training materials, presentations, SOPs, job aids, and e-learning content

• Experience supporting audits, findings, and CAP implementations

• Strong communication, public speaking, and group facilitation skills

• Ability to build rapport and support staff across multiple experience levels

• Knowledge of county resources and service systems

• Bilingual preferred, not required

• 2 character references

Vaccine Requirements:

• Physical (within the last 30 Days)

• TB Test

• MMR, Varicella, Hep B or Titers- Vaccination

• Tdap/Flu (or decline)

• Covid Fully Vaccinated (or decline)

• Must be able to pass background/ urine drug screen

Transportation Requirements

• Unrestricted active California driver's license

• Valid auto insurance

• Current registration

• Reliable vehicle

Technology Requirements

• Intermediate skills in:

• Microsoft SharePoint

• Excel

• Word

• Teams

• Adobe (PDF editing, forms, signatures)

• Experience with EMR/EHR systems used for CalAIM documentation

Minimum PC Specifications

• Windows 10 or higher

• 8GB RAM minimum (16GB recommended)

• Intel i5 / AMD Ryzen 5 or better

• 256GB SSD or larger

• Chromebooks not allowed

• Screenshot of computer specs required for interview

Education

• BA/BS preferred in Training & Development, Public Health, Healthcare Administration, Social Work, Human Services, Education, Nursing or related field

• Equivalent experience accepted

Why This Role Matters

Consistent training is the backbone of CalAIM success. Your leadership ensures every team member across ECM and Community Supports meets DHCS standards, MCP expectations, and Star Nursing's commitment to quality and member-centered care.

For more information on CalAIM, please visit:

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