Contact Center Agent (Hybrid) Job at Arthritis Knee Pain Centers, Spring, Montgomery County, TX

UGIxNmtEM3ZjbWFtTFR0RWIxTG5RNTJybWc9PQ==
  • Arthritis Knee Pain Centers
  • Spring, Montgomery County, TX

Job Description

Job Description

Job Description

Contact Center Agent - Arthritis Knee Pain Centers Location: Remote / In-Office (based on company needs) Job Type: Full-time Salary: $14.00 to $17.00 per hour Additional Compensation: Monthly Performance Bonus

About Us: At Arthritis Knee Pain Centers (AKPC) , we are dedicated to delivering exceptional, non-surgical, and non-opioid therapy to patients suffering from chronic osteoarthritis of the knee. With 17 medical practices across the U.S., our mission is to treat every patient like family-with compassion, transparency, and personalized care.

Position Summary: We are actively seeking a high-energy, detail-oriented, and tech-savvy Contact Center Agent to join our growing team. In this role, you'll be the first point of contact for both new and existing patients, helping them get the care they need by answering questions, scheduling appointments, and directing traffic to our nationwide clinics.

Key Responsibilities:

  • Handle inbound calls from new and existing patients
  • Assist patients with scheduling, rescheduling, or canceling appointments
  • Make outbound calls for appointment confirmations, 6-month re-evaluations, and treatment restarts
  • Respond to online inquiries from the website and social media (web leads)
  • Provide accurate information about our services and locations
  • Proactively engage patients to reduce cancellations and no-shows
  • Route calls appropriately to internal teams or local clinics
  • Maintain up-to-date and accurate records in our CRM system
  • Deliver top-notch service with empathy, patience, and professionalism

Requirements:

  • Prior experience in a contact center, telemarketing, sales, or collections is required
  • Excellent communication skills - both verbal and written
  • Typing speed of 40+ WPM with strong grammar and punctuation
  • Proficiency with computers and CRM systems
  • Strong multitasking, time management, and organizational skills
  • Ability to work independently in a fast-paced environment
  • Positive attitude with a team-player mindset
  • Coachable and goal-oriented with a competitive spirit
  • Bilingual in English and Spanish is a plus

Schedule:

  • Sunday to Friday
  • Shifts range from early morning to evening
  • Evening and weekend availability required (up to 8:00 PM EST)

Benefits:

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Monthly bonus opportunities

Job Posted by ApplicantPro

Job Tags

Hourly pay, Full time, Work at office, Local area, Weekend work, Sunday, Afternoon shift, Early shift,

Similar Jobs

Vazquez & Poudat PLLC

Entry level legal assistant Job at Vazquez & Poudat PLLC

 ...Description Job Description Vazquez & Poudat, PLLC has an entry level opening at their downtown Orlando offices for someone bright looking...  ...of attorneys and paralegals in the provision of immigration legal services. Our client base spans the globe consisting of foreign... 

GARCIA TIRE LLC

Automotive Technician Entry Level Job at GARCIA TIRE LLC

 ...Wife Gloria are very active in the day-to-day operations of the business. Garcia Tires L.L.C. "The Fastest Tire in the North" (...  ...Garcia was a shop teacher teaching middle school students and his degree was in industrial technology and drafting, far from a business... 

Dear Media

Video Editor Job at Dear Media

Dear Media West Hollywood, CA, Austin, TX, or New York, NY Video Creator ABOUT THIS POSITION: Were looking for a creative and strategic Video Creator to produce compelling, high-quality content for all Dear Media shows across social platforms like Instagram...

Toad&Co

Toad&Co Store Team Member - Part Time Job at Toad&Co

 ...Available 24 days per week, including weekends (required). ~ Retail experience (especially in clothing and/or outdoor industry) preferred but not required. Additional Benefits: Employee profit sharing program, employee discount, Flexible schedule, Paid time off... 

WELLS FARGO BANK

Branch Operations Associate Manager Waco Woods Job at WELLS FARGO BANK

 ...Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other...