Job Description

Overview

Our client, Deluxe, is seeking a Chief Product Officer (CPO) to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.58M in new builds, while driving strategy, execution, and cross-functional alignment.

The ideal candidate is a builder and ownersomeone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services, payments, or fintech is highly valued, though exceptional product leadership in other industries will also be considered.

What Youll Do

• Set the vision and roadmap for Merchant Services, balancing short-term product improvements with long-term strategic investments.
• Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
• Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.58M of new product builds.
• Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
• Advance payment gateway capabilities for omni-commerce competitiveness, including APIs, developer portals, and certification environments.
• Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
• Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.

What Were Looking For

• Bachelor's degree + 10 years product management experience, OR Masters degree + 8 years
• 7+ years of people leadership, with proven success building and mentoring product teams
• Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
• Strong background in merchant services, payments, or fintech (preferred) OR proven success scaling products in other industries
• Experience driving cross-functional alignment across technology, business, and operations
• High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
• Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps

Preferred Qualifications

• Deep knowledge of product management best practices, design thinking, and innovation methodologies
• Experience with market analysis, business cases, and P&L ownership
• Strong facilitative leadership and influencing skills in a shared-services model
• Hands-on understanding of payments technology, APIs, and developer ecosystems
• Press-trained or experienced representing a company externally to investors, analysts, or media

Why Join Deluxe?

Deluxe helps businesses pay, get paid, optimize, and grow. Their Merchant Services division delivers secure, scalable, and customer-friendly payment processing solutions across in-store, online, and mobile channels. As CPO, youll be at the center of shaping the future of how businesses connect with their customers.

Total Rewards

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan & Employee Stock Purchase Plan
• Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
• Short-Term & Long-Term Disability

Job Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Product Management

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