Job Description

Job Description

Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided.

About the Role

Our client, a fast-growing leader in Legal Technology, is seeking a Business Intelligence Analyst to drive analytics and reporting across their Technical Support and Professional Services organizations. In this highly visible and hands-on role, you'll own the design and execution of dashboards, reporting frameworks, and data operations across tools like Salesforce Service Cloud, Power BI, SupportLogic, and Workday.

You'll partner closely with leadership and cross-functional stakeholders to translate complex business needs into scalable data strategies-delivering actionable insights that improve performance, streamline operations, and support strategic decision-making.

This is an excellent opportunity for a BI Analyst who thrives in data-driven, cross-functional environments and is passionate about owning the analytics function from end to end.

Key Responsibilities

Reporting & Dashboard Strategy

• Design, develop, and maintain dashboards and reports in Salesforce and Power BI for Support and Services teams.
• Build scalable and consistent reporting frameworks across Customer Support, Professional Services, and Customer Success.
• Align reporting standards across business units including Sales, Product, and Engineering.

Data Operations & Integrations

• Ensure data integrity and consistency across platforms such as Salesforce, SupportLogic, Forethought, YMeadows, and Workday.
• Map and document data flows between systems; identify areas for automation and improved visibility.
• Partner with Salesforce Admins and IT/Data teams to troubleshoot data issues and ensure quality.

Cross-functional Leadership

• Serve as a strategic analytics partner to senior leadership.
• Manage intake, prioritization, and execution of reporting requests.
• Translate business requirements into technical, scalable solutions.

Insights & Enablement

• Analyze key performance indicators to uncover trends and drive operational efficiency.
• Present insights and recommendations to executives and cross-functional stakeholders.
• Enable end-users through training, documentation, and self-service tools.

Required Qualifications

• 5+ years of experience in reporting, data analysis, or business intelligence, preferably within a SaaS or technology organization.
• Deep expertise in Salesforce Service Cloud reporting and data structures.
• Strong working knowledge of Power BI, Excel, and SQL.
• Demonstrated ability to work cross-functionally with Support, Services, Sales, and Product teams.
• Strong communication, stakeholder engagement, and strategic thinking skills.
• Experience managing end-to-end reporting projects independently.
• Familiarity with data governance best practices.
• Prior experience mentoring or leading analytics initiatives.

Preferred Tools & Technologies

• Salesforce Service Cloud (Required)
• Power BI (Required)
• SQL (Required)
• Excel (Advanced level)
• Jira or similar ticketing/intake systems
• Familiarity with SupportLogic, Forethought, YMeadows, Workday is a plus

Unable to partner with 3rd party vendors (Corp-to-Corp/C2C) for this opportunity. We are unable to sponsor at this time. Relocation assistance is not provided.

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