Job Description

Job Description

Job Description

Description:

I. Job Summary

The Bartender is responsible for supporting the seamless running of the bar, by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated.

II. Essential Job Functions

Job Activities

Customer Service

• Ensures that all customers receive the best possible service and care.
• Maximizes sales opportunities through good service.
• Makes side dish or appetizer tableside for any customer.
• Runs drinks from the service bar if needed to the customer.
• Cuts any meat tableside if needed.
• Makes meat tartar or tuna tartar tableside if needed.
• Runs food to any table as needed.
• Provides friendly, courteous and professional service at all times.
• Provides quick and efficient service.
• Promotes sales and builds rapport with regular customers.
• Ensures courteous and professional service is provided at all times.
• Is responsive to any guest’s request.
• Has a clear understanding of guest expectations.
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers any and all questions.
• Alert team members when tables are in need of attention, if they are not present assist them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensures tables are enjoying their meals and takes action to correct any problems.
• Collect payments from tables.

Department Responsibilities

• Has a thorough knowledge of all menus, wine, and beverage list offerings.
• Communicate any issues or ideas to the management team.
• Becomes a professional, valued member of the team with a flexible approach to improving customer experience.
• Demonstrates a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene.
• Arrives at work for scheduled shifts and is punctual, always following company absence, and lateness procedure if unable to do so.
• Ensures that all liquor stock levels are maintained, and correct ordering procedures are carried out.
• Ensures that the bar area is kept clean and tidy at all times.
• Monitors standards and supply of all bar equipment, ensuring management team is aware of any needs.
• Treats company property with due care and attention.
• Attends meetings/training sessions as required by the management team.
• Is fully aware of current legislation regarding hygiene, licensing laws, weights, and measures as they apply to the restaurant.
• Adheres to and maintains cleaning checklists.
• Is aware of restaurant/company skills and standards, ensuring these are followed.
• Implements bar order of service.
• Inform managers of any complaints/comments / perceived issues.
• Supports and is fully aware of the Squirrel POS system, ensuring no food or beverage is issued without registration on Squirrel.
• Ensures that unannounced diner scores are consistently above 80% .
• Ensures drink orders are dispensed accurately, with minimum wastage.
• Ensures that the area is clean and well stocked at all times.
• Cleans tables and removes dishes after the customer leaves, or as needed.
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when customer leaves for next customer party.
• Is able to remain focused and on-task.
• Sweeps and mops floors, even in the event that items are broken or spilled.

Personal Competencies

These describe the behavior you will need to demonstrate to carry out your job effectively:

• Maintains a high customer awareness by approaching your job with the customers always in mind.
• Is financially aware of costs involved in the operations and are responsible to control costs.
• Is motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• Is adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.
• Maintains high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Ensures that the quantity of work is sufficiently productive under the normal business levels.

III. Additional Duties

• Performs other job-related duties as directed.
• Works as a team player at all times and is prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.

IV. Education, Experience and Skill Requirements

• High School Diploma.
• Good communication and organizational skills.
• Ability to handle stressful situations and be able to prevent and/or handle emergency situations.
• A cheerful, positive attitude when working with a variety of people, and be able to work well under pressure.
• Responsible, neat and clean in appearance.
• Strong communication skills with supervisors and team members.
• Must be able to read, write and speak English.

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