Job Description

Chatham Bars Inn Food & Beverage Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Job Overview

The responsibilities include but are not limited to stocking, cleaning, and delivering food to the guest. Prepare and clean designated areas. Assist with the maintenance and cleaning of the restaurant area and equipment, and provide the highest levels of service and professionalism. Performing all duties and adhering to the Chatham Bars Inn standards.

Essential Job Functions

• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques, and guest interaction.
• Greets all guests with enthusiasm and friendliness and maintains positive guest relations at all times.
• Anticipates the guests needs, responds promptly and acknowledges all guests; resolves guests complaints and ensures guest satisfaction.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Provides the highest level of service in accordance with our standards.
• Trash pickup and disposal at bar and bar service areas.
• Responsible for completing tasks related to stocking, replenishing, cleaning, maintenance, and preparation of beverages under the guidance of the bartender.
• Maintains and stocks adequate supplies of bar items such as glasses, cups, napkins, drink supplies, condiments, etc.
• Washes glasses and other serving equipment at bars.
• Stocks refrigerating units with wines, beer, replaces beer kegs, etc.
• Removes soiled wares from bar top and tables to the dishwashing area.
• Arranges bottles and glasses to make attractive displays.
• Orders or requisitions liquors and supplies.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Maintains professional relationships with all co-workers.
• Answers outlet phone using correct greeting and telephone etiquette.
• Follows checklists and standard operating procedures.
• Prepares work area for either, opening, mid-shift, or closing in accordance with company standards.
• Completes side work during non-busy hours.
• Maintains a professional appearance at all times.
• Maintains complete knowledge of all food & beverage menu items, including liquor brands, beers, non-alcoholic selections available.
• Maintains complete knowledge of and strictly abides by state liquor regulations, particularly those prohibiting service to minors, intoxicated guests, and drunk driving.
• Performs related tasks and functions as requested by manager.

Qualifications

At least 18 years old. Excellent people skills and outgoing personality. Maintains a current state alcohol serving permit. Must be able to work flexible shifts and schedules, including weekends and holidays. Must be able to lift and carry at least 50lbs. Ability to move up to 150 lbs., with wheeled assistance. Must be able to stand, walk, lift, and bend for long periods of time. Must be able to demonstrate competency as outlined in the training schedule. Must be a service minded individual with a positive attitude who truly enjoys helping others. Must be quick on their feet and adept at handling stressful situations seamlessly. Must be computer literate. Must be able to handle criticism. Current TIPS Alcohol Certification or comparable alcohol service certification. Prior Food & Beverage experience preferred. High school diploma preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities. Ability to obtain Food Service Sanitation certification. First Aid and CPR certification preferred. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available). Ability to converse with guests and employees in English. Bilingual/Spanish helpful.

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