Job Description

Overview Description – Johnson & Johnson believes health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we innovate across the full spectrum of healthcare solutions today to deliver breakthroughs of tomorrow and profoundly impact health for humanity. Job Function: Marketing Job Sub Function: Strategic Marketing Job Category: Professional Location: Titusville, New Jersey, United States of America Job Description: We are searching for the best talent for an Associate Director, Patient Experience Data Strategy to be in Titusville, NJ. About Innovative Medicine: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at our site: The Associate Director will play a pivotal role in advancing the data strategy that powers personalized, compliant, and insight-driven patient support experiences. This role combines strategic planning, marketing analytics, and data governance to support CRM transformation, market research, and business performance tracking. Responsibilities Data Strategy & Governance Support the implementation of a comprehensive data strategy for patient services, including data capture, integration, quality, and stewardship. Collaborate with IT, Privacy, Legal, and Compliance to ensure data practices align with HIPAA and enterprise standards. Serve as a liaison for data governance initiatives, helping to operationalize policies and frameworks. Support the development and execution of J&J's patient engagement AI strategy. CRM & Platform Enablement Define data requirements for the next-generation CRM (e.g., Salesforce Life Sciences Cloud). Translate business needs into data architecture and reporting capabilities that enable omnichannel personalization and real-time insights. Support platform testing, validation, and rollout activities. Cross-Functional Collaboration Partner with Patient Experience, Access, Medical, and Commercial teams to align data strategy with business objectives. Collaborate with analytics and insights teams to ensure data is actionable and supports performance measurement. Manage key relationships with agencies and suppliers for concept development and market research execution. Execution & Program Management Drive execution of data-related initiatives, including roadmap development, milestone tracking, and vendor coordination. Ensure the implementation and maintenance of key marketing vehicles such as eBusiness strategy, promotional media, forecasting, and business plans. Qualifications Bachelor's degree required; advanced degree in data science, public health, business, or related field preferred. 6+ years of experience in patient data strategy, CRM, analytics, or strategic marketing—preferably in healthcare or life sciences. Strong understanding of data privacy, governance, and compliance frameworks. Experience with Salesforce or similar CRM platforms is a plus. Proven ability to manage cross-functional projects and influence without authority. Preferred Attributes Passion for improving patient experiences through data and technology. Strong communication and stakeholder management skills. Ability to thrive in a fast-paced, matrixed environment. Compensation and Benefits The anticipated base pay range for this position is $120,000 to $207,000 . The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. Bonuses are awarded at the Company's discretion on an individual basis. Employees and/or eligible dependents may participate in Company-sponsored benefit programs (medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance) and may participate in the consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Time off benefits include: Vacation up to 120 hours/year; Sick time up to 40 hours/year (Washington state: up to 56 hours); Holiday pay up to 13 days/year, plus Floating Holidays; Work, Personal and Family Time up to 40 hours/year. For general information on Company benefits, please visit the official site. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to an inclusive interview process. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center or contact AskGS to be directed to your accommodation resource. Note The anticipated base pay range for this position is $120,000 to $207,000 . #J-18808-Ljbffr Johnson & Johnson

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