Job Description

Unlock your potential at The Essex Resort & Spa!

Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

Discover a sanctuary of serenity and rejuvenation at The Essex, nestled amidst the tranquil beauty of Vermont's Champlain Valley. Join our team and become part of a dedicated community committed to promoting holistic wellness and relaxation. With a range of luxurious treatments, state-of-the-art facilities, and a team of skilled professionals, The Essex offers an unparalleled opportunity to contribute to the wellbeing and renewal of our guests.

Job Summary: The Assistant Spa Manager plays a key role in ensuring the seamless daily operation of the spa. This position will oversee front desk operations, provide exceptional customer service and assist the Spa Director and Spa Manager in managing staff, ensuring high-quality service standards and achieving business goals. The ideal candidate will be organized, proactive and passionate about creating a relaxing and rejuvenating experience for guests.

Key Responsibilities:

Customer Service:

• Greet and assist clients with reservations, check-ins and inquiries at the spa desk.
• Address and resolve customer concerns or complaints in a professional and timely manner.
• Promote and sell spa services, packages and retail products.

Operational Support:

• Oversee front desk operations, ensuring smooth and efficient workflows.
• Maintain an organized and welcoming spa reception area.
• Monitor spa inventory and coordinate with the Spa Manager to replenish supplies as needed.

Team Leadership:

• Assist in training, supervising and motivating spa staff.
• Support staff scheduling and ensure proper coverage for all shifts.
• Foster a positive and collaborative team environment.
• Support the cleanliness, safety and overall ambiance of the spa- inclusive of locker rooms, relaxation areas, fitness center and pools.
• Support the management of spa attendants, front end coordinators and therapists.
• Act as a liaison with other resort departments including housekeeping, engineering, front desk and restaurants to ensure smooth operations.
• Support the management of guest food and drink orders and transactions.
• Support the management of and sale of spa memberships.

Administrative Duties:

• Process bookings, payments and maintain accurate records using spa management software.
• Assist the Spa Director and Spa Manager in preparing reports and tracking sales.
• Participate in developing and implementing spa marketing initiatives.

Quality Assurance:

• Ensure adherence to all spa policies, procedures and safety standards.
• Monitor service quality and consistency, providing feedback for improvement when needed.
• Stay informed about industry trends and new offerings to maintain a competitive edge.

Qualifications:   Education, Knowledge, Training, & Work Experience:

• Spa experience required.
• Must have strong knowledge of spa treatments and services, including massage, wraps, facials and aromatherapy.
• Ability to communicate effectively.
• Able to work well with guests and other employees to resolve problems in a positive manner.
• Knowledge of computers, reading financial statements and marketing strategies.

Benefits:

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:

• Medical Insurance (with Employer contribution).
• Dental Insurance (with Employer contribution).
• Vision Insurance.
• Life & Disability Insurance (Employer paid).
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee).
• Medical Care Flexible Spending Account.
• Dependent Care Account (for Daycare, elderly care or other dependent care).
• Short and Long Term Disability Insurances.
• Accident Insurance.
• Critical Illness Insurance for employee and spouse/domestic partner.
• Paid Time Off.
• Bereavement Time.

All employees at least 21 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 1 year of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

• Restaurant.
• Spa (on treatments and products).
• Cook Academy.

Other Discounts:

• Memberships to The Edge Sports & Fitness.
• Stays at the hotel for employee, friends and/or family.
• Movie tickets to Essex Cinemas.
• Essex Experience (varies by business).
• Stays at other New England Inns & Resorts as part of the NEIRA program.
• Ski passes to Smuggler’s Notch & Sugarbush/IKON.

Other Benefits:

• Complimentary use of the on-site fitness center.
• Complimentary use of the on-site Tennis courts.
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age).

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