Job Description

Job Description

Job Description

Description:

Goodwill Industries of Northeast Indiana, Inc. is hiring a Full Time Assistant Manager to work in Fort Wayne, IN.

Do you love working retail, but are tired of the late nights, working every weekend, and inconsistent schedules? Are you a "people person" who is interested in the career development resources that Goodwill has to offer? Do you want to serve your community while building your career? If so, please read on!

ABOUT GOODWILL INDUSTRIES OF NORTHEAST INDIANA, INC.

Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. The Fort Wayne Goodwill can trace its roots back to 1936 when Reverend Helms proposed a federation of Goodwill Industries across northern Indiana. Today, we continue to flourish as we serve 10 county area in Northeast Indiana. As a 501c3 nonprofit organization, our mission is to create opportunities for people to achieve economic stability and build strong communities by offering job training, employment services, and other community-based programs. We support this mission through the eco-friendly collection and sale of donated goods. National watchdog groups and publications consistently give us high ratings for our prudent and innovative use of funds.

Every job in our organization contributes to our vocational training and employment programs. In order to hire and retain employees who believe in our mission, we offer good benefits, great consistent rotating schedules that allow for work-life balance, the satisfaction of serving the community, a positive work environment, and opportunities for career development.

A DAY IN THE LIFE AS AN ASSISTANT MANAGER

As an Assistant Manager, you play a vital role in supporting our mission of providing services to the community by participating in all areas of the store's daily operations. Every day could be something different! You will be training new hires; motivating staff to meet their goals; accepting donations and issuing tax receipts. You will also be sorting, grading and readying items for the sales floor. There's also the back-office duties as well, such as preparing deposits, running reports, etc.

ESSENTIAL FUNCTIONS

1. Completes daily sales reports.
2. Supervises daily store operations.
3. Makes daily bank deposits.
4. Handles all aspects of customer service in a professional manner.
5. Documents and reports incidents for possible disciplinary action to VP of Retail Sales or Store Manager.
6. Sorts and prices donations according to established guidelines.
7. Assists with orientation and training of store employees.
8. Ensures production meets established guidelines.
9. Carries out merchandise pulls according to established guidelines
10. Heavy lifting, pushing and pulling required.
11. Orders and maintains adequate supplies.
12. Ensures bank deposit bags are available for daily deposits.
13. Places orders for store trucks.
14. Supports and executes Goodwill policies and procedures.
15. Follows all safety rules and practices.
16. Performs all other duties as may be assigned by the Store Manager in the process of carrying out the mission of Goodwill Industries.
17. In order to promote customer and donor satisfaction it is mandatory for employees who come in contact with the public to maintain a positive work outlook and to project a pleasant, courteous, and helpful demeanor at all times when dealing with customers, donors, co-workers, and clients.

NON-ESSENTIAL FUNCTIONS:

1. Runs cash register.
2. Promotes safety polices.
3. Completes accident reports.
4. Answers telephone and other inquiries regarding donation sites/policies.
5. Attends and participates in monthly store meetings.
6. Records employees’ schedule exceptions (absent, tardy, etc.) in the absence of the Store Manager

ATTENDANCE

Goodwill, your co-workers, and our customers depend on you to be at work as scheduled.

An assigned rotation allows you to plan around your work schedule.

JOB PERFORMANCE

Reviewed upon initial hire at 30, 60 and 90 days, and annually thereafter, by the Store Manager.

SUPERVISORY RESPONSIBILITIES

Clerks, Janitor, Material Handler

EDUCATION

Ability to obtain CPR/First Aid Certificates.

Basic computer skills.

EXPERIENCE

Previous supervisory experience required.

KNOWLEDGE/SKILLS/COMPETENCIES

1. Ability to demonstrate good judgment.
2. Must have good oral communication skills.
3. Ability to complete necessary paperwork.

CREDENTIALS/LICENSES/SCREENING REQUIREMENTS

1. Subject to background check
2. Ability to work flexible hours, including weekends and evenings.
3. Ability to work within the team concept.
4. Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
5. If driving on Goodwill business, must provide proof of valid driver’s license and insurance for personal vehicle at approved levels (100/300,000 bodily injury; 50,000 property damage).
6. Must have suitable driving record and be determined insurable by Goodwill Industries’ insurance carrier.
7. Must have telephone, or ability to be reached immediately in case of an emergency.
8. Must be well-groomed and personable.
9. Must be bondable.
10. Must have dependable transportation.
11. Fully comply with Goodwill policy’s Code of Ethics.

COMMUNITY INTERACTION

Contact with customers, donors, and co-workers.

EQUIPMENT

1. POS terminal, credit card machine.
2. Carts, z- racks, gaylord boxes.
3. Gloves for sorting donations.
4. Tagger guns

COMPLEXITY

Work that requires judgment, listening skills and ability to problem solve. Employee will make decisions that could affect the efficiency, accuracy, or correctness of work.

CONFIDENTIALITY

Confidential information involved.

WORKING CONDITIONS

Physical Activities:

1. Substantial: vision, grasping, lifting, pulling, pushing, reaching, standing, and walking.
2. Considerable: talking.
3. Moderate: crouching, hearing, and stooping.
4. Occasional: none.
5. Nominal: crawling, kneeling, climbing, and repetitive motions.

Other Activities:

Time spent traveling on agency business is nominal.

Physical Requirements:

Heavy work: Pushing and pulling up to 100 pounds occasionally, and/or up to 50 pounds occasionally, and/or up to 20 pounds frequently to move objects.

The ability to fully perform lifting and moving duties is mandatory.

Environmental Conditions:

The worker is subject to indoor environmental conditions.

CODE OF ETHICS

All employees are responsible for being knowledgeable about Goodwill’s code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.

EEO CLAUSE

It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.

SAFETY STANDARDS

All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned areas — ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.

HARASSMENT

All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.

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