Job Description

Position Summary:

Miss J’s Café is seeking a motivated and hands-on Assistant General Manager (AGM) to help lead daily operations and support the overall success of the café. The AGM will work closely with the General Manager to ensure a warm, welcoming guest experience, efficient operations, and a positive team environment. The ideal candidate brings strong leadership skills, a love for great food and community, and the ability to multitask in a fast-paced setting.

Key Responsibilities:

• Support the General Manager in day-to-day operations including front-of-house and back-of-house management.
• Lead, train, and supervise café staff to ensure high standards of service and performance.
• Help manage scheduling, shift coverage, and labor costs.
• Monitor food quality, presentation, cleanliness, and customer satisfaction.
• Assist in inventory tracking, ordering supplies, and reducing waste.
• Step in to perform team member duties (barista, cashier, server, etc.) when needed.
• Resolve customer concerns promptly and professionally to maintain a positive reputation.
• Ensure compliance with health, safety, and sanitation standards.
• Support marketing efforts such as daily specials, social media posts, or community events.
• Take initiative in identifying areas for improvement and developing solutions.
• Fill in for the General Manager during absences.

Qualifications:

• Previous food service or hospitality management experience (1–2 years preferred).
• Strong leadership, communication, and customer service skills.
• Passion for hospitality and creating a welcoming environment.
• Ability to handle multiple tasks and stay calm under pressure.
• Reliable, detail-oriented, and self-motivated.
• Familiarity with POS systems, basic financial reporting, and scheduling tools is a plus.
• Flexible availability, including early mornings, weekends, and holidays.

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